Returns
To return a Porch & Plumage product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at stores@tridentgraffix.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: We're happy to help if there's an issue with the decoration or the product itself, but we cannot accept returns due to ordering the wrong size. Items that show any wear are not eligible for return. All returns must be requested within 30 days of receiving your order.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Porch & Plumage - Returns
4112 SE School Rd.
Greensboro, North Carolina 27406
United States
Returns & Refunds
Request a return within 14 days of delivery by emailing stores@tridentgraffix.com with your order number and the item you want to return. Please contact us before sending anything back so we can provide return instructions.
Standard items
Unworn, unwashed, non-personalized items are eligible for a return for fit or change of mind. Customers pay return shipping for these returns. After we receive and inspect an eligible return, we will refund the returned item’s purchase price and applicable item tax to the original payment method. Original shipping charges are not refunded for fit or change-of-mind returns.
Errors or defects
If an item arrives defective, damaged or different from your order, email us promptly with your order number, a description and photos if available. Trident Graffix covers confirmed company errors, including necessary return shipping, and will arrange an appropriate replacement or refund. Do not return the item until we provide instructions.
Personalized items
Personalized products cannot be returned unless Trident Graffix made an error. The current Porch & Plumage collection is sold with the designs shown and does not offer customer personalization.
Contact
Trident Graffix, 3869-B US HWY 421 N, Wilmington, NC 28401. Email stores@tridentgraffix.com. Support: Monday–Friday, 10 a.m.–5 p.m. Eastern. This policy does not limit rights provided by applicable law.
